Refund policy

Change-of-mind returns

We do not offer voluntary change-of-mind returns or exchanges for international orders. This does not affect any cancellation, return, refund, repair, replacement or other rights that apply under consumer law. Where the law gives you a right to cancel or return a purchase, that right takes priority over our voluntary returns policy.

Products damaged in transit

If a product arrives damaged in transit, contact sales.global@wavexautocare.com or contact@wavexautocare.com with your order number and details of the damage. We will arrange to ship a fresh replacement product.

Please retain the product and packaging where safe to do so while we review the issue. Photographs of the damage and packaging can help us understand what happened. An unboxing video is not a condition of your statutory rights.

For a leaking or damaged container, avoid unnecessary contact with its contents and follow the product label's safety instructions. Contact us before attempting to return it so that a suitable process can be arranged. Do not send a leaking, damaged or restricted product by an unsafe or prohibited transport method.

Our replacement commitment does not limit a right to a refund or another remedy where the law gives you that right.

Wrong products, missing items and other faults

If an item is incorrect, missing, faulty or not as described, contact us with your order number and a description of the problem. We will review the issue and provide the remedy required by applicable law.

Please report delivery problems promptly so that they can be investigated. This request does not shorten a statutory time limit or require a product to remain unopened to preserve legal rights.

Statutory returns and refunds

If you are exercising a legal right to cancel, return or obtain a remedy, tell us clearly by email or post using the contact information below. A valid statutory cancellation notice is not subject to discretionary approval by us.

Contact us for the appropriate return instructions and destination. Do not assume that a mailing address shown elsewhere on the website is a returns depot. We will not impose return costs, restocking charges or payment-processing deductions that the law does not permit.

Refunds will be made within the period required by the law applicable to the claim. A statutory refund will use the original payment method unless another method is lawfully agreed without a fee to you. Your payment provider may take additional time to show the credit after it has been issued.

EU and UK cancellation rights

Where EU or UK distance-selling cancellation rights apply, you generally have 14 days after receiving the goods to tell us that you wish to cancel without giving a reason. For an order delivered in separate parts, the applicable period generally runs from receipt of the last item. After giving notice, you generally have a further 14 days to send the goods back.

Send a clear cancellation statement to either support email below or to our postal contact address. Include enough information to identify the order. You can use the optional form at the end of this policy, but do not have to.

For an EU statutory withdrawal, reimbursement is due without undue delay and within 14 days after notice, subject to the permitted right to wait for the goods or evidence that they have been sent back, whichever is earlier. For UK goods returns, reimbursement is due within 14 days after the goods are received back or evidence of return is received, whichever is earlier, subject to the applicable rules.

The reimbursement includes standard outbound delivery charges where required. A premium upgrade above the least expensive standard delivery service need not be reimbursed where the law permits. Return costs and any deduction for handling beyond what is necessary to establish the goods' nature, characteristics and functioning will follow applicable law and required pre-purchase disclosures. We will not use the absence of a voluntary returns offer to deny these rights.

These rights are separate from rights concerning faulty, unsafe or misdescribed goods. Product-specific statutory exceptions apply only where the law actually provides them; international shipping, sale pricing or opening an ordinary package does not by itself remove cancellation rights.

Optional cancellation form

To: Wyko International Pvt Ltd, trading as Wavex Auto Care
16 Gadaipur, Udyog Nagar, Focal Point
Jalandhar, Punjab 144004, India
Email: sales.global@wavexautocare.com or contact@wavexautocare.com

I give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if sent on paper:

Order Changes and Cancellations Policy

Orders are dispatched within 12–24 hours. If you need to change or cancel an order, email sales.global@wavexautocare.com or contact@wavexautocare.com as soon as possible and include your order number and request.

We will confirm whether the requested change or cancellation can still be made. Requests to alter an order cannot be guaranteed once fulfilment has begun or the parcel has been handed to the courier. A shipment interception or address change may not be available after dispatch.

This operational process does not restrict statutory cancellation or withdrawal rights. If the law gives you a right to cancel, your valid notice will be handled under that law even if the order is already in fulfilment or has shipped. Refer to our Returns, Refunds and Damaged Deliveries policy.

If we cannot supply your order, we will notify you and provide the refund or other remedy required by law. We will not substitute a different product without your agreement.