Shipping policy
Where we ship from
Orders placed on wavexautocare.com are shipped directly from our factory in Jalandhar, Punjab, India. We use fast air courier services selected according to availability for the shipment and destination. Shipments are sent for door delivery to the delivery address provided with the order.
Destinations
We offer international delivery to destinations that can be served by major courier companies, subject to product, transport and import restrictions. Availability depends on the destination address and the products ordered. A country appearing in the website's country selector does not mean that every product can be delivered there.
Available destinations and shipping options are shown during checkout. If your destination is unavailable, or you need help checking whether a particular product can be shipped to you, contact us before placing your order. Please do not place an order using an incorrect destination to bypass checkout restrictions.
Dispatch and delivery time
Orders are dispatched within 12–24 hours. Dispatch is separate from the time taken for your order to reach you.
Delivery time depends on the destination and the available fast courier service. Customs clearance, local delivery conditions and carrier disruption may affect arrival dates. We do not promise one fixed international transit time for every country. Contact us before ordering if you need destination-specific delivery guidance or have an important deadline.
If a material dispatch delay occurs, we will contact you and provide any delay-consent, cancellation or refund options required by applicable law. Delivery estimates do not remove your legal rights if an order is delayed or not delivered.
Shipping charges
- Orders over US$75: free shipping.
- Orders of US$75 or less: US$20 shipping.
The applicable shipping charge will be shown at checkout before you complete your purchase. Free shipping covers the delivery charge charged by us; it does not include import charges payable by the customer.
Customs duties, import taxes and clearance charges
International orders may be subject to import duties, taxes, customs fees or courier clearance charges in the destination country. The customer is responsible for applicable import charges that are not collected at checkout. These charges are determined by the destination authorities and relevant service providers and are separate from our shipping charge.
Door delivery does not mean that duties or import taxes are prepaid. We cannot guarantee that an order will enter a country without additional charges. Check the destination's import requirements before ordering if you are unsure.
Address corrections and delivery problems
Please check your delivery address and contact details carefully before placing an order. Tell us promptly if you discover an error. We will confirm whether a correction can still be made; changes may not be possible once a shipment is in transit.
For a delayed, missing, damaged or incorrect delivery, contact sales.global@wavexautocare.com or contact@wavexautocare.com with your order number and a description of the issue. See our Returns, Refunds and Damaged Deliveries policy for transit-damage replacements and your other rights.